Our support team rocks!

Currently our team has 10 premium products in hand. Reportedly few clients are not happy with support process and so I had to look into it closely. It was a great surprise for me, our support team managed by Meganathan handles support tickets at ease, usually closing within 24 hours... remember that we have 10 premium products to support and reportedly we're giving free support for some long days after purchase.

We have finally found that the problem is not with the process, but how some of us had communicated. Mere "fixed", "resolved" words weren't enough for some technical clients who want to know how we have resolved.

Comments

Humble Award - Dr. A.N. Sreevatsan

Dr. A.N. Sreevatsan , ENT specialist located in Adyar, Chennai is one of the gems available in medicines. No assistants in his consulting room and he'd take at least 15mins for every patients. So far I have referred many and all are happy with his approach. Every wannabe doctor should visit him personally to understand his approach. I wish him to be more famous than now. Update (2010-11-21) : Added link to Google Map Keywords : Sreevatsan, Srivatsan, ENT, Adyar, Chennai, Hospital, Doctor

Malayalis may not have valued Nedumudi Venu, but ChatGPT did

Back in the late 1980s (exactly in 1988, according to some searches)—there was a much-loved Malayalam serial called Mandan Kunju . Ever since then, our family developed a deep appreciation for Nedumudi Venu. His acting was often compared to that of Sivaji Ganesan, who was widely celebrated at the time. There were even debates about how Nedumudi was surpassing Sivaji with his unmatched natural style. Even in his 30s, Nedumudi would appear with grey hair, convincingly portraying elderly characters. About 35 years ago, I happened to watch a film in which Nedumudi Venu actually played the lead role—something quite rare in his career. I couldn’t remember the plot or the supporting cast, but what stayed with me vividly was the setting. The film had been shot in Munnar’s Madupetty Estate, with the estate school serving as one of the locations. I also remembered a Carnatic-influenced song filmed outdoors in the estate, which left a strong impression on me. For years, I tried to rediscover ...

Did Evolution Undermine Motherhood—or Are We Simply Expecting Too Much from Mothers?

There’s an old saying that, 50 years ago, babies in South India would take 40 days to open their eyes—while today, they open them within minutes. Similarly, people used to believe that breastfeeding worked as a natural family planning method for up to five years about a century ago, but now, they say evolution has overridden that too. Along those lines, I wonder—has evolution diminished motherhood itself, or have we simply misunderstood and overburdened it? Although I don’t actively follow the news much these days, I still come across troubling stories—particularly from Tamil Nadu—where mothers have harmed or even killed their own children. In one viral video, a husband explains how his wife, addicted to Instagram reels, finds it too inconvenient to feed their child and calls him during work hours to do it instead. It raises a disturbing question: Are some Tamil mothers starting to see their own children as burdens—or is it the act of caregiving that feels burdensome? Perhaps bo...