Our support team rocks!

Currently our team has 10 premium products in hand. Reportedly few clients are not happy with support process and so I had to look into it closely. It was a great surprise for me, our support team managed by Meganathan handles support tickets at ease, usually closing within 24 hours... remember that we have 10 premium products to support and reportedly we're giving free support for some long days after purchase.

We have finally found that the problem is not with the process, but how some of us had communicated. Mere "fixed", "resolved" words weren't enough for some technical clients who want to know how we have resolved.

Comments

Humble Award - Dr. A.N. Sreevatsan

Dr. A.N. Sreevatsan , ENT specialist located in Adyar, Chennai is one of the gems available in medicines. No assistants in his consulting room and he'd take at least 15mins for every patients. So far I have referred many and all are happy with his approach. Every wannabe doctor should visit him personally to understand his approach. I wish him to be more famous than now. Update (2010-11-21) : Added link to Google Map Keywords : Sreevatsan, Srivatsan, ENT, Adyar, Chennai, Hospital, Doctor

Technology prediction for 2018

Bubbles of bitcoin, blockchain, machine learning, deep learning, artificial intelligence and more People usually appreciate me for my predictions on technologies. As I already noted our team will quickly hit the edge case for any use cases and that's supposed to be the reason for my better prediction rate. And so, here are my predictions… Bitcoin bubble When Bitcoin became talk of the town/industry, I informed my boss and colleagues that I find no real use case for this digital currency--except in underground markets like drugs, etc. In fiat currencies, there is at least a way to take legal route, in case, if you've transferred the money and not received the goods. But, in Bitcoin, this is not possible at all as it is not a legal currency. So, if there is no trust, the chances that other person can cheat you by not sending the goods and or not transferring bitcoins after receiving goods. My stand above vindicated by the article Ten years in, nobody has come up with a...

Valen Smith, the English teacher videos are missing!

I vaguely remembered that sometimes around 2009, engVid on YouTube was very popular. I especially liked a teacher by name Valen Smith's videos. She was not only beautiful but also very good at explaining the English usage. I also vaguely remembered to check her channel ValenESL around 2015. But, not sure what happened to her or engVid, all her videos are sadly gone. I have also noted that many people on Twitter were asking the same. Not sure what happened. Some people seem to have reuploaded her videos and YouTube continuously removing them with a note "This video contains content from LearnVid, who has blocked it on copyright grounds." Strangely though, on Facebook, some people have managed to create a fake account using her old channel name ValenESL.