Our support team rocks!

Currently our team has 10 premium products in hand. Reportedly few clients are not happy with support process and so I had to look into it closely. It was a great surprise for me, our support team managed by Meganathan handles support tickets at ease, usually closing within 24 hours... remember that we have 10 premium products to support and reportedly we're giving free support for some long days after purchase.

We have finally found that the problem is not with the process, but how some of us had communicated. Mere "fixed", "resolved" words weren't enough for some technical clients who want to know how we have resolved.

Comments

Converting PSD with PHP/ImageMagick

After seeing feature rich options in Imagick PECL extension at Mikko Koppanen 's (the author) website and also impressed with ImageMagick 's features, I have decided to use it for the PSD to XHTML conversion website that I'm architecting and managing. Since, the team wants programming help for converting PSD images, I have tried it (documentation is sparse on PSD handling) Converting PSD to PNG/JPEG/etc Note that, flattenImages() is needed for layered/multi-page PSD file. <?php $im = new Imagick('test.psd'); $im->flattenImages(); $im->setImageFormat('png'); $im->writeImage('test.png'); ?> Extracting PSD layers One by one <?php $im = new Imagick('test.psd'); $im->setImageFormat('png'); for ($i = 0, $num_layers = $im->getNumberImages(); $i $im->setImageIndex($i); $im->writeImage('layer' . $i . '.png'); } ?> Note that, there is a better version below In a single call with writeIm...

I'm Zend (PHP 5) Certified Engineer:-)

As of January 13, 2007, I'm ZCE/ Zend Certified Engineer (PHP 5)

Tim Van Wassenhove's (PHP) Blogmarks

Tim Van Wassenhove , a c.l.php regular maintains wonderful blogmarks . Most of the blogs are PHP related and it is faster to access than my Sage, RSS reader . It is interesting to see that Tim has blogmarked my—this simple blog too:) IMHO, it would be better to display timestamps along with the links and to have a TOC of blogs in the top.