Skip to main content

Posts

Showing posts with the label product

Our support team rocks!

Currently our team has 10 premium products in hand. Reportedly few clients are not happy with support process and so I had to look into it closely. It was a great surprise for me, our support team managed by Meganathan handles support tickets at ease, usually closing within 24 hours... remember that we have 10 premium products to support and reportedly we're giving free support for some long days after purchase. We have finally found that the problem is not with the process, but how some of us had communicated. Mere "fixed", "resolved" words weren't enough for some technical clients who want to know how we have resolved.

Don't innovate!

Gopinath had a shocking news for me this morning... the site that we were cloning--cloning with additional features and innovations had just released a new version, but with six features taken from our version. Had we released it some days before, we might have grabbed the innovation pride. But... The weirdest thing was that we're forced to clone including the landing page as in their previous version (and that is the reason for this delay), but when we're doing, they switched to our homepage version! Damn... It doesn't stop here. I was pacifying myself and pushing the software to be released by afternoon--at least then to claim the innovation card. Now Kanagavel has another "good news" for me, that we have to "tune" the product to be exactly as in PSD that would take another week to ship...

Burrow is superior than AirBnB

Our team has developed Burrow , an online rental booking software in line with AirBnB (AirBnB clone). Ever since, we're asked to build a better rental booking software, we've thoroughly studied every websites on the domain including: 9flats.com, myfriendshotel.com, crashpadder.com, istopover.com, roomorama.com, metroflats.com, vrbo.com, couchsurfing.org, globalfreeloaders.com, Stay4Free.com, lodjee.com, evergreenclub.com, sublet.com, homeaway.com, onefinestay.com (and, now Wimdu.com) Though AirBnB was popular and gaining news, we noted that AirBnB's UI is a great pain and it lacked many necessary features available in other similar sites. Our team has thoroughly analyzed the project and applied all necessary knowledge that we gathered from our FPPlatform product (that powers most of the Fiverr alternative sites). Recently we keep noticing that AirBnB is chasing Burrow's calendar UI, referral concept, flagging option and review rating. Ironically, I think, it woul...