Skip to main content

Buggy UI/UX software will get no bug reports?

Experience-1

"One client has praised the UI of Burrow for more than half an hour", my boss told me once. It's no surprise for us as even Airbnb was adopting many of the features introduced in our software. Sometimes we used to get petty, trivial feedbacks as bug reports--then we used to wonder how and why clients are pointing out even these tiny dots.

Experience-2

Some long time ago, someone brought me shopping cart software and its UI was big mess. When I pointed out messy UI, the person told me that it must be rugged at core level... but software was so buggy--even basic functionality of the cart system didn't work.  We then wondered how such buggy software is surviving.

Possible reasons

I think there are couples of reasons why poor UI software will get less bug reports:

  • Poor UI means rugged core? I think, people wrongly associate poor UI with solid core.
  • "Shouldn’t expect more" attitude. Some people may underestimate the knowledge of the coders on seeing poor UI and they may learn not to expect more from such guys.
  • Good UI means more happy usage. When the software has good UI, they may find it happier to use it lot and so finding tiny issues.
  • Expecting more from good UI. Some people may expect more from the developers of good UI (e.g. Flickr, etc). So, they can't stop reporting even tiny dots.
Labels:

Comments

Post a Comment

Popular posts from this blog

Using Sodexo Meal Pass Card in BigBasket.com - How-to

How to Use Sodexo Meal Pass Card in Bigbasket.com Sodexo started to issue Smart Card similar to Credit Card--instead of their usual paper based vouchers. I was using Sodexo vouchers for longtime, but it was a big letdown when I can't get some of my unused vouchers renewed. And so, I was somehow happy with their new Meal Pass Card. But, again, it was a big letdown as I can't use it with BigBasket--where I usually use most of my meal coupon vouchers. SMS message from Sodexo on December 20, 2017 1:18 PM came as a big surprise, as I was waiting for this for longtime: Great News! Pay with your Sodexo Meal Card for food items ordered from Big Basket. Choose Sodexo in the payment section & pay on delivery. And so, this month, I tried to use my Sodexo Meal Pass Card in BigBasket. BigBasket website had not much information; I thought that I have to swipe my Meal Pass Card. Delivery person also didn't have much information; initially he was rejecting my Card! I trie...
Post a Comment
Read more

Looking Back at My Predictions

People who work closely with me often appreciate my ability to anticipate trends in technology stacks. With that in mind, I recently revisited some of my old blog posts—and it turns out, many of those predictions have held true. Here are a few handpicked posts that aged well: Prediction: Expensify will crash through its insane question-based hiring process February 23, 2022 BlackLivesMatter campaign may consolidate votes for Trump June 15, 2020 Technology prediction for 2018 January 16, 2018 Node.js and client app are the future of webdeving? December 29, 2011 Yahoo! and delicious.com - What's wrong? December 19, 2010 Disclosure: The following ChatGPT prompt is used in this blog post: Please fix the language of the below text and highlight the changes in bold:
Post a Comment
Read more

Valen Smith, the English teacher videos are missing!

I vaguely remembered that sometimes around 2009, engVid on YouTube was very popular. I especially liked a teacher by name Valen Smith's videos. She was not only beautiful but also very good at explaining the English usage. I also vaguely remembered to check her channel ValenESL around 2015. But, not sure what happened to her or engVid, all her videos are sadly gone. I have also noted that many people on Twitter were asking the same. Not sure what happened. Some people seem to have reuploaded her videos and YouTube continuously removing them with a note "This video contains content from LearnVid, who has blocked it on copyright grounds." Strangely though, on Facebook, some people have managed to create a fake account using her old channel name ValenESL.
Post a Comment
Read more