Skip to main content

Buggy UI/UX software will get no bug reports?

Experience-1

"One client has praised the UI of Burrow for more than half an hour", my boss told me once. It's no surprise for us as even Airbnb was adopting many of the features introduced in our software. Sometimes we used to get petty, trivial feedbacks as bug reports--then we used to wonder how and why clients are pointing out even these tiny dots.

Experience-2

Some long time ago, someone brought me shopping cart software and its UI was big mess. When I pointed out messy UI, the person told me that it must be rugged at core level... but software was so buggy--even basic functionality of the cart system didn't work.  We then wondered how such buggy software is surviving.

Possible reasons

I think there are couples of reasons why poor UI software will get less bug reports:

  • Poor UI means rugged core? I think, people wrongly associate poor UI with solid core.
  • "Shouldn’t expect more" attitude. Some people may underestimate the knowledge of the coders on seeing poor UI and they may learn not to expect more from such guys.
  • Good UI means more happy usage. When the software has good UI, they may find it happier to use it lot and so finding tiny issues.
  • Expecting more from good UI. Some people may expect more from the developers of good UI (e.g. Flickr, etc). So, they can't stop reporting even tiny dots.
Labels:

Comments

Post a Comment

Popular posts from this blog

Converting PSD with PHP/ImageMagick

After seeing feature rich options in Imagick PECL extension at Mikko Koppanen 's (the author) website and also impressed with ImageMagick 's features, I have decided to use it for the PSD to XHTML conversion website that I'm architecting and managing. Since, the team wants programming help for converting PSD images, I have tried it (documentation is sparse on PSD handling) Converting PSD to PNG/JPEG/etc Note that, flattenImages() is needed for layered/multi-page PSD file. <?php $im = new Imagick('test.psd'); $im->flattenImages(); $im->setImageFormat('png'); $im->writeImage('test.png'); ?> Extracting PSD layers One by one <?php $im = new Imagick('test.psd'); $im->setImageFormat('png'); for ($i = 0, $num_layers = $im->getNumberImages(); $i $im->setImageIndex($i); $im->writeImage('layer' . $i . '.png'); } ?> Note that, there is a better version below In a single call with writeIm...
5 comments
Read more

Malayalis may not have valued Nedumudi Venu, but ChatGPT did

Back in the late 1980s (exactly in 1988, according to some searches)—there was a much-loved Malayalam serial called Mandan Kunju . Ever since then, our family developed a deep appreciation for Nedumudi Venu. His acting was often compared to that of Sivaji Ganesan, who was widely celebrated at the time. There were even debates about how Nedumudi was surpassing Sivaji with his unmatched natural style. Even in his 30s, Nedumudi would appear with grey hair, convincingly portraying elderly characters. About 35 years ago, I happened to watch a film in which Nedumudi Venu actually played the lead role—something quite rare in his career. I couldn’t remember the plot or the supporting cast, but what stayed with me vividly was the setting. The film had been shot in Munnar’s Madupetty Estate, with the estate school serving as one of the locations. I also remembered a Carnatic-influenced song filmed outdoors in the estate, which left a strong impression on me. For years, I tried to rediscover ...
Post a Comment
Read more

Humble Award - Dr. A.N. Sreevatsan

Dr. A.N. Sreevatsan , ENT specialist located in Adyar, Chennai is one of the gems available in medicines. No assistants in his consulting room and he'd take at least 15mins for every patients. So far I have referred many and all are happy with his approach. Every wannabe doctor should visit him personally to understand his approach. I wish him to be more famous than now. Update (2010-11-21) : Added link to Google Map Keywords : Sreevatsan, Srivatsan, ENT, Adyar, Chennai, Hospital, Doctor
1 comment
Read more