roughly 80% of the effects come from 20% of the causes
-- 80–20 rule / Pareto principle
One popular store (that is known for its less selling price, 6-storied air-conditioned showroom) is situated to close to our home. But, Heleena is allergic to it. Reason? Even though there are at least 50 sales people per floor, only 1 or 2 people will be working and responding to the customers' queries.
In another shop, I even noticed that the owner was serving customer when many staffs were cleverly avoiding the show! I'm finding the same problem everywhere. Who're affected here? Obviously the people who're actually working--they will have to handle more work that the clever people have avoided.
Two common gestures/characteristics I have noted in these clever people: 1. They'll pretend to be absolute ignorant (These people's agenda are merely to avoid works, but not to take credits.), 2. They'll create politics on anything (These people's agenda are to take credits without working. These people will usually be more shrewd and talkative.).
While I don't have any solution, I think, over the period of time, everyone will get smarter and will start avoiding works.