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Buggy UI/UX software will get no bug reports?

Experience-1

"One client has praised the UI of Burrow for more than half an hour", my boss told me once. It's no surprise for us as even Airbnb was adopting many of the features introduced in our software. Sometimes we used to get petty, trivial feedbacks as bug reports--then we used to wonder how and why clients are pointing out even these tiny dots.

Experience-2

Some long time ago, someone brought me shopping cart software and its UI was big mess. When I pointed out messy UI, the person told me that it must be rugged at core level... but software was so buggy--even basic functionality of the cart system didn't work.  We then wondered how such buggy software is surviving.

Possible reasons

I think there are couples of reasons why poor UI software will get less bug reports:

  • Poor UI means rugged core? I think, people wrongly associate poor UI with solid core.
  • "Shouldn’t expect more" attitude. Some people may underestimate the knowledge of the coders on seeing poor UI and they may learn not to expect more from such guys.
  • Good UI means more happy usage. When the software has good UI, they may find it happier to use it lot and so finding tiny issues.
  • Expecting more from good UI. Some people may expect more from the developers of good UI (e.g. Flickr, etc). So, they can't stop reporting even tiny dots.

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